快速提示
安大略湖, the source of MCWA water is the 13th largest lake in the world with 393 cubic miles of water. It is also the second deepest of the great lakes, at an average of 282 feet.
客户服务常见问题
Q. Why wasn’t I notified before my water was shut off?
Sometimes there isn’t time to notify customers in the event of emergency situations or threats to public safety. 我们会通知你预先安排的维修工作.
Q. When is grading and seeding done to repair damages?
Lawn repairs are typically completed during the months of April through November and are weather dependent. 如果损害发生在种植季节, we wait a minimum of two to three weeks for the ground to settle before making permanent repairs.
Q. 路面补丁是什么时候铺成的?
The process depends on weather and ground condition. 通常, we install a temporary patch and allow the ground to settle for a minimum of two to three weeks before a permanent patch is made. Large jobs may be delayed until spring since we must obtain patching material from asphalt batch plants, which are often closed from November through April.
Q. 谁有打开消防栓的许可?
Hydrants are provided for fire protection, with special permits issued for other legitimate uses. Unauthorized or improper hydrant use can result in damage to the system, possibly creating a problem if it were needed in an emergency. If you have concerns about who is using a hydrant or how it is being used, call (585) 442-7200.
Q. 我的水看起来很脏. 我怎样才能把它弄干净呢?
Run cold water* for 10 to 15 minutes from one faucet. When the cold water no longer looks dirty, turn on the hot water and run it until the water is clear. 如果到时候水还不清的话, call 客户服务 (585) 442-7200 or after Business 小时: (585) 442-2009.
*By not running the hot water initially, you’ll keep discolored water out of the hot water tank.
Q. 为什么我的水是乳白色的?
Milky colored water is often caused by air in the water. Confirm this by checking for bubbles rising to the top of a glass of water. To remove air from the line, run a faucet at the highest location in the house for about 15 minutes. 如果问题仍然存在, call 客户服务 (585) 442-7200 or after Business 小时: (585) 442-2009.
Q. 为什么我的水跑得慢?
If the problem is only with one faucet, it may be a plugged faucet filter screen. 清洗或更换屏幕. If more than one faucet has low pressure, check the following:
切断阀: 确保阀门一直开着.
供应: If other houses in your area are experiencing the same problem, call 客户服务 (585) 442-7200.
压力调节器: 水管工可以测试和更换阀门.
Q. 如何检查厕所漏水?
Put a few drops of food coloring into the toilet tank. If after an hour food coloring appears in the toilet bowl, you have a leak. Replace the stopper in the tank to fix the problem.
打开水箱的盖子，冲洗马桶. Once the tank is filled listen or look for water still running. Put a little powder in the tank to check if water level is rising above the overflow pipe. 如果粉末消失了，就是漏水了. 调整或更换浮子以解决问题.
Q. 我怎样才能得到我家的供水服务?
Call the Engineering Department, (585) 442-2000 ext. 273, during normal business hours to arrange for service.
Q. 出租物业如何收费?
The owner of a property is responsible for the payment of all bills. The Authority, at its option and as a courtesy to the owner, may send bills in care of the occupant. In the event of a tenant default, the owner shall be held responsible for the payment of all bills. To request sending the bills for your property in care of the occupant, 请拨打客服电话585-442-7200.
Q. 为什么水务局要更换我的水表?
MCWA has a meter change program in place to ensure both the customer and MCWA are receiving the most accurate registration of the water usage. Water meters can lose accuracy as they age and typically need to be replaced every 20 years.
这是否意味着我的账单会增加?
不一定. 在某些情况下, 你的账单可能会增加, but only if your former (current) meter was underregistering usage.
换表要多少钱?
没有什么. MCWA absorbs the cost of the meter change in order to improve the efficiency of the meter reading and billing process.
谁来完成这项工作，需要多长时间?
The meters are changed by the Water Authority’s Meter Services employees and the meter change usually takes about 15 minutes.
将安装什么类型的仪表?
The Water Authority is currently installing a Neptune E-Coder R900i Radio Frequency Meter.
What are the benefits of installing a Radio Frequency Meter?
– It eliminates the need for a meter reader to enter the property to obtain readings, 除了定期检查仪表.
– It eliminates the need for the customer to read the meter and be responsible for supplying the read to the Authority.
– It eliminates estimated reads or manual reading errors.
– It provides other useful data that can help identify and resolve issues such as unusually high use or leaks. 无线电仪表有记录数据的能力, which can provide you up to a 90-day history report of your use, helping you pinpoint the timeframe and cause of a leak or high use period. Our 客户服务 Department can offer tips on how to search these leaks out, or they can schedule a technician to stop out to assist you in identifying the leak or reviewing the data log information.
